Last updated on 15 Dec 2025
Welcome to https://dulcy.io (the “Site”), operated by Dulcy Media LLC (“Dulcy,” “we,” “us,” or “our”).
By accessing or using this Site or any of our services, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, please do not use the Site or our services.
1. Services
Dulcy Media LLC provides outbound lead generation, sales development, automation, consulting, and related marketing services for businesses (“Services”).
All Services are provided on a best-effort basis and are dependent on factors including (but not limited to) market conditions, offer quality, sales execution, and client responsiveness.
2. No Guarantees
You acknowledge and agree that:
Dulcy does not guarantee specific results, revenue, appointments, or conversions
Outbound performance varies by industry, offer, messaging, and execution
Any examples or case studies shared are illustrative only and not promises of future results
You are responsible for your own sales process, follow-up, and closing.
3. Client Responsibilities
By working with Dulcy, you agree to:
Provide accurate information about your business, offer, and target market
Respond to leads and communications in a timely manner
Comply with all applicable laws, including email and marketing regulations (CAN-SPAM, GDPR where applicable, etc.)
Use leads, data, and systems provided solely for your business use
Failure to meet these responsibilities may negatively impact results.
4. Payments & Billing
Fees are due in advance unless otherwise agreed in writing
Setup fees, monthly fees, and usage-based costs are non-refundable unless explicitly stated
Missed or failed payments may result in paused or terminated services
Refunds, if any, are handled strictly according to your signed agreement or invoice terms.
5. Intellectual Property
All materials provided by Dulcy — including scripts, systems, dashboards, workflows, documentation, and training — remain the intellectual property of Dulcy Media LLC.
You are granted a non-transferable, non-exclusive license to use these materials for your internal business purposes only.
You may not:
Resell, redistribute, or share materials
Claim Dulcy systems as your own
Reverse-engineer or replicate the service for resale
6. Confidentiality
Both parties agree to keep confidential any non-public business, technical, or strategic information shared during the engagement.
This obligation survives termination of services.
7. Third-Party Tools & Services
Dulcy may use or integrate third-party platforms (email providers, CRMs, automation tools, proxies, AI tools, etc.).
You acknowledge that:
These tools are governed by their own terms
Dulcy is not responsible for outages, suspensions, or policy changes by third parties
8. Limitation of Liability
To the maximum extent permitted by law:
Dulcy Media LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost revenue, lost profits, or business interruption.
Our total liability shall not exceed the amount paid by you to Dulcy in the 30 days preceding the claim.
9. Indemnification
You agree to indemnify and hold harmless Dulcy Media LLC, its officers, employees, and contractors from any claims, damages, or expenses arising from:
Your misuse of the Services
Your violation of laws or regulations
Your sales practices, representations, or fulfillment
10. Termination
Dulcy reserves the right to suspend or terminate services or Site access at any time for:
Non-payment
Abuse of systems or staff
Illegal or unethical use of services
Upon termination, outstanding balances remain due.